Please join us for an In- Person event based out of our Las Colinas - Dallas and Atlantic Yards - Atlanta Microsoft Offices. We will be discussing and show casing all of our Customer Experience areas of focus: Sales, Customer Insights, Customer Service/Contact Center, Field Service and Power Platform presented by Microsoft Solution Engineers in this hybrid event at two of hub offices.  Following each area of D365 presented by the Microsoft Solution Engineers and followed by a certified D365 Partner reviewing a unique Case studies walking through the problem, solution, and impact of implementing Dynamics 365. 

Agenda

08:30 AM

Breakfast

09:00 AM

Aastha Patel

D365 Sales: How AI agents in Dynamics 365 Sales support seller productivity and effectiveness

09:45 AM

Partner Highlight

10:00 AM

Neil He

D365 Customer Insights: Breaking down data silos to create a single view of your customer to deliver real-time, personalized engagement at every touchpoint.

10:45 AM

Partner Highlight

11:00 AM

Vanessa Palomo

D365 Customer Service / Contact Center

Pre-built Agents to accelerate the customer experience and reduce the avg handle time

Self-service as the first line of defense.

11:45 AM

Partner Highlight

12:00 PM

Lunch

01:15 PM

Tim Horgan

Power Platform

Building the Future: Copilot Studio and Power Platform

Unlock the power of Copilot Studio and AI to design, build, and deploy AI-driven solutions without heavy coding.

02:00 PM

Partner Highlight

02:15 PM

Myles Cabrera

D365 Field Service. As customer expectations rise and service organizations navigate increasing constraints, Dynamics 365 Field Service is evolving fast to help teams deliver smarter, faster, and more predictable service. In this session, you’ll get a guided look at the newest capabilities that transform how frontier firms’ workers, dispatchers, and service leaders operate, with the support of AI, better data, and an intuitive user experience. Join us to see how Microsoft is redefining proactive service, connected operations, and intelligent field experiences across industries.

03:00 PM

Partner Highlight

Space is limited, so reserve your spot now.

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